Integration of acquired companies into chain structure | Besöksnäring

Utmaningen

Acquired operations were run as standalone companies with different systems, ways of working, and levels of maturity.

The integration had to happen in parallel with ongoing operations, without disrupting the business. Data quality was uneven, follow-up was limited, and internal communication flows were unclear.

Vad vi gjorde

Current-state analysis

We started with a current-state analysis of the operations, mapping systems, processes, and brand expression to create a clear picture of priorities.

Company integration

Operations were adapted and integrated into the existing company structure to secure operations, unified systems, and standardised ways of working. In parallel, the necessary hardware and equipment were secured for the affected staff.

Implementation

We supported the organisation through implementation via training and operational support, with a focus on ensuring staff felt confident in new systems and ways of working.

Establishing a new process

Lessons from the integrations led to the development of a new roadmap adopted for future acquisitions.