The client had shortcomings in how traffic information and disruption information were handled and communicated, making it difficult to consistently deliver the right information to passengers at the right time and through the right channel.
Review of the customer journey
Focused on defining the target state for delivering the right information, at the right time, through the right channel, to the right audience.
Review of IT, supporting systems, and processes
Mapped the complete IT landscape and all systems involved in passenger information, from data input to customer-facing communication.
Target state and plan
Developed a target state for the IT landscape, systems, and processes. Included recommendations and timelines for implementation.
Cost picture
Developed a cost picture covering the software and hardware investments required by the target state.
Internal communication
Presentation to management and selected operational staff to secure full ownership ahead of full-scale implementation.
Ring Dan, Patrick eller Christoffer eller använd formuläret nedan.
Dan: 070-729 80 25
Region Syd, Patrick: 070-963 24 56
Christoffer: 072-236 85 10
