Sub-project management – Operations

Responsible for the Operations sub-project, covering traffic operations, traffic production, passenger information, on-board service, ticket inspection, customer service, and internal service.

Sub-project management – Operational Development

Responsible for the Operational Development sub-project, covering innovation, quality, and solution development across all other sub-projects, as well as target management, reporting, and collaboration.

Organisational responsibility

Detailed optimisation of organisational structure, role descriptions, and accountability, including central resources and SLAs.

Bonuses, penalties, and efficiency savings

Responsible for bonuses and penalties, calculated effects and outcomes, as well as costs for traction power, IT, efficiency savings, and overheads.